RETURNS

We will gladly except a return on any products (some exceptions apply) deemed to have a manufacturers defect within 30 days of purchase with a receipt for the same product. We offer no warranty or exchange on any physical damage, water damage, or any products without a receipt.

 

We have a 30 day warranty on most of the products we sell.  If the manufacturer offers a warranty that exceeds this 30 days, we will assist you in resolving your issue.  Warranty will cover DOA items and manufacturer defects only.  Warranty does not cover charging ports on devices, tanks nor does it cover any physical damage or water damage.  Any signs physical or water damage will void all manufacturers warranty.

 

All sales final on Eliquid, tanks, coils, pods, drip tips, accessories, batteries, disposables and clearance items and cannot be returned for any reason.  These items also do not come with a manufacturers warranty.

 

If you need to return a product purchased on our website you will need to contact us before shipping anything back to us.  You will be responsible for all shipping costs associated with the process; to send the item back to us, and the cost of shipping of your replacement product.  We will replace any defective product within the warranty period for the same product.  If you cannot prove legal age at the time of delivery, or if you refuse the package, the shipping fee paid is NOT refundable.  If your order received free shipping, you will receive a refund minus the original cost of the shipment that Rock Vapor paid to ship the package to you.  Please note that no refund will be given if a package is returned to us due to the customer not being of legal age.

 

If you need to make an approved return of something purchased on our website, you will be responsible for all shipping fees associated with the process and the original shipping fee paid is non refundable.  If your order received free shipping, a full credit for any product(s) purchased will be issued less the original shipping fee paid by Rock Vapor.

 

All eligible returns MUST include all parts and packaging, including the original box.  We will not accept any exchanges or returns on any product without all packaging (including the box and sleeve of any box), and original sales receipt.

 

All sales final on STLTH products, however STLTH does offer a 1 year warranty through their website.  For STLTH warranty, click here.

 

ALL returns will be given in the form of STORE CREDIT only.

 

If you have any questions regarding our return policy, don't hesitate to ask.  All return policy information can either be viewed on the bottom of your receipt and/or reading this policy.  All purchases made constitute your agreement to all the terms and conditions.  Rock Vapor can make changes to this policy at any time without notice.

 

***Please note that we are not offering returns or exchanges of any kind during the COVID-19 pandemic unless deemed a manufacturers defect and within the 30 day in store warranty period***