We will gladly except a return on any products (some exceptions apply) deemed to have a manufacturers defect within 30 days of purchase with a receipt for the same product. We offer no warranty or exchange on any items that show signs of physical damage, water/eliquid damage, clearance items or any products without a receipt.
What is not covered by our warranty?
All sales final on eliquid, tanks, coils, pods, drip tips, accessories, batteries, disposables and clearance items and cannot be returned for any reason. We also offer no warranty on these products.
We will accept returns of any unopened products within 7 days of purchase with receipt. Refunds will be given in the form of store credit only. Exceptions include STLTH products, disposables, drip tips, replacement glass, batteries, eliquid & clearance items.
If you need to return a product purchased on our website you will need to contact us before shipping anything back to us. You will be responsible for all shipping costs associated with the process; to send the item back to us, and the cost of shipping of your replacement product. We will replace any defective product within the warranty period for the same product or issue a store credit for any eligible unopened product.
If you cannot prove legal age at the time of delivery, or if you refuse the package, the shipping fee paid is NOT refundable. If your order received free shipping, you will receive a refund minus the original cost of the shipment that Rock Vapor paid to ship the package to you. Please note that a 50% restocking fee will be applied to your order + all shipping charges if a package is returned to us because the recipient cannot prove age of majority.
If you need to make an approved return of something purchased on our website, you will be responsible for all shipping fees associated with the process and the original shipping fee paid is non refundable. If your order received free shipping, a full credit for any product(s) purchased will be issued less the original shipping fee paid by Rock Vapor.
All eligible returns MUST include all parts and packaging, including the original box. We will not accept any exchanges or returns on any product without all packaging (including the box and sleeve of any box), and original sales receipt.
All sales final on STLTH products, however STLTH does offer a 1 year warranty through their website. For STLTH warranty, click here.
ALL returns will be given in the form of STORE CREDIT only.
All gift card sales are final and cannot be refunded for any reason. Treat your gift card like cash and keep your gift card information safe as it cannot always be retrieved on our end.
If you have any questions regarding our return policy, don't hesitate to ask. A shortened return policy is available on each sales receipt. All purchases made constitute your agreement to all the terms and conditions. Rock Vapor can make changes to this policy at any time without notice.
For warranty inquiries, please send an email to [email protected] and someone will respond to your request within 24 hours (Monday-Friday, excluding holidays)
