We will gladly except a return on any products deemed to have a manufacturers defect within 30 days of purchase with a receipt. We offer no return on any physical damage, water damage, or any products without a receipt.
We have a 30 day warranty on most of the products we sell. If the manufacturer offers a warranty that exceeds this 30 days, we will assist you in resolving your issue. Warranty will cover DOA items and manufacturer defects only. Warranty does not include charging ports on devices, nor does it cover any physical damage or water damage.
Dry Herb / Concentrate Items: ALL sales on such products are FINAL. Please keep this in mind as we cannot take returns on these products regardless of the issue.
Due to the hygienic nature of the products, there are no returns on juice or drip tips.
If you need to return a product purchased on our website you will need to contact us before shipping anything back to us. You will be responsible for all shipping costs to send the item back to us, and the cost of shipping of your replacement product.
All eligible returns MUST include all parts and packaging, including the original box. We will not accept any exchanges or returns on any product without all packaging (including the box), and original sales receipt.
ALL returns will be given in the form of STORE CREDIT only.
If you have any questions regarding our return policy, don't hesitate to ask. All return policy information can either be viewed on the bottom of your receipt and/or reading this policy. All purchases made constitute your agreement to all the terms and conditions. Rock Vapor can make changes to this policy at any time without notice.